Patient Representatives
- Bright Outlook
- Rapid Growth
Assist patients in obtaining services, understanding policies and making health care decisions.
What you’d do
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Refer patients to appropriate health care services or resources.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Skills that matter
- Active Listening
- Service Orientation
- Speaking
- Coordination
- Reading Comprehension
- Social Perceptiveness
How to get there
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
Also called
- Case Manager
- Patient Advocate
- Patient Service Representative (Patient Service Rep)
- Service Coordinator
- Access Representative (Access Rep)
- Admissions Coordinator
Related careers
See all careersHealth Information Technologists and Medical Registrars
- Bright Outlook
- Rapid Growth
Apply knowledge of healthcare and information systems to assist in the design, development, and continued modification and analysis of…
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
Medical Records Specialists
- Bright Outlook
- Rapid Growth
Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative…
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
Community Health Workers
- Bright Outlook
- Rapid Growth
Promote health within a community by assisting individuals to adopt healthy behaviors.
Considerable preparation: most need a four-year bachelor's degree
Health Informatics Specialists
- Bright Outlook
- Rapid Growth
Apply knowledge of nursing and informatics to assist in the design, development, and ongoing modification of computerized health care…
Extensive preparation: most need graduate school, such as a master's degree or higher
Social and Human Service Assistants
- Bright Outlook
- Rapid Growth
Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology…
Considerable preparation: most need a four-year bachelor's degree
Medical and Health Services Managers
- Bright Outlook
- Rapid Growth
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or…
Considerable preparation: most need a four-year bachelor's degree