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Correspondence Clerks

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

What you’d do

  • Maintain files and control records to show correspondence activities.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  • Route correspondence to other departments for reply.

Skills that matter

  • Writing
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Critical Thinking
  • Judgment and Decision Making

How to get there

Little to some preparation: usually a high school diploma or GED, though some jobs do not need one

Also called

  • Correspondence Clerk
  • Correspondence Coordinator
  • Correspondence Representative (Correspondence Rep)
  • Dispute Resolution Analyst
  • Chargeback Specialist
  • Claims Correspondence Clerk

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