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Customer Service Representatives

  • Bright Outlook
  • Numerous Job Openings

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

What you’d do

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.

Skills that matter

  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem Solving

How to get there

Little to some preparation: usually a high school diploma or GED, though some jobs do not need one

Also called

  • Account Representative
  • Customer Service Representative (CSR)
  • Customer Service Specialist
  • Member Services Representative (Member Services Rep)
  • Call Center Representative
  • Client Services Representative

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