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Receptionists and Information Clerks

  • Bright Outlook
  • Numerous Job Openings

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

What you’d do

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Skills that matter

  • Speaking
  • Active Listening
  • Service Orientation
  • Critical Thinking
  • Reading Comprehension
  • Social Perceptiveness

How to get there

Little to some preparation: usually a high school diploma or GED, though some jobs do not need one

Also called

  • Front Desk Receptionist
  • Greeter
  • Office Assistant
  • Receptionist
  • Clerk Specialist
  • Information Assistant (Info Assistant)

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