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First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

What you’d do

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Perform paperwork required for monetary transactions.
  • Respond to and resolve patrons' complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Monitor payment of hand-delivered jackpots to ensure promptness.

Skills that matter

  • Monitoring
  • Service Orientation
  • Active Listening
  • Speaking
  • Critical Thinking
  • Reading Comprehension

How to get there

Little to some preparation: usually a high school diploma or GED, though some jobs do not need one

Also called

  • Casino Shift Manager (CSM)
  • Floor Supervisor
  • Slot Supervisor
  • Table Games Supervisor
  • Casino Manager
  • Pit Boss

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