First-Line Supervisors of Office and Administrative Support Workers
- Bright Outlook
- Numerous Job Openings
Directly supervise and coordinate the activities of clerical and administrative support workers.
What you’d do
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
Skills that matter
- Active Listening
- Coordination
- Monitoring
- Reading Comprehension
- Social Perceptiveness
- Speaking
How to get there
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
Also called
- Accounting Manager
- Customer Service Manager
- Customer Service Supervisor
- Office Manager
- Accounts Payable Supervisor
- Accounts Receivable Manager
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