First-Line Supervisors of Passenger Attendants
Supervise and coordinate activities of passenger attendants.
What you’d do
- Enforce safety rules and regulations.
- Resolve customer complaints regarding worker performance or services rendered.
- Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
- Train workers in proper operational procedures and functions and explain company policies.
- Compute or estimate cash, payroll, transportation, or personnel requirements.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Recommend and implement measures to improve worker motivation, work methods, or customer services.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
Skills that matter
- Active Listening
- Service Orientation
- Speaking
- Critical Thinking
- Reading Comprehension
- Active Learning
How to get there
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
Also called
- On Car Supervisor
- Transit Service Supervisor
- Transportation Supervisor
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