First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
What you’d do
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
Skills that matter
- Active Listening
- Management of Personnel Resources
- Monitoring
- Speaking
- Coordination
- Judgment and Decision Making
How to get there
Considerable preparation: most need a four-year bachelor's degree
Also called
- Customer Service Supervisor
- Reservations Supervisor
- Sales Leader
- Sales Supervisor
- Customer Service Department Supervisor
- Driver Sales Supervisor
Related careers
See all careersFirst-Line Supervisors of Office and Administrative Support Workers
- Bright Outlook
- Numerous Job Openings
Directly supervise and coordinate the activities of clerical and administrative support workers.
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
First-Line Supervisors of Retail Sales Workers
- Bright Outlook
- Numerous Job Openings
Directly supervise and coordinate activities of retail sales workers in an establishment or department.
Little to some preparation: usually a high school diploma or GED, though some jobs do not need one
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- Bright Outlook
- Rapid Growth
Directly supervise and coordinate activities of entertainment and recreation related workers.
Little to some preparation: usually a high school diploma or GED, though some jobs do not need one
First-Line Supervisors of Mechanics, Installers, and Repairers
Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services.
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
First-Line Supervisors of Passenger Attendants
Supervise and coordinate activities of passenger attendants.
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
First-Line Supervisors of Production and Operating Workers
Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine…
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree