First-Line Supervisors of Retail Sales Workers
- Bright Outlook
- Numerous Job Openings
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
What you’d do
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Skills that matter
- Active Listening
- Service Orientation
- Speaking
- Coordination
- Critical Thinking
- Monitoring
How to get there
Little to some preparation: usually a high school diploma or GED, though some jobs do not need one
Also called
- Department Manager
- Meat Department Manager
- Shift Manager
- Store Manager
- Bakery Manager
- Delicatessen Manager
Related careers
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- Bright Outlook
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