Gambling Managers
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
What you’d do
- Resolve customer complaints regarding problems, such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Track supplies of money to tables and perform any required paperwork.
- Explain and interpret house rules, such as game rules or betting limits.
- Prepare work schedules and station arrangements and keep attendance records.
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
- Train new workers or evaluate their performance.
Skills that matter
- Critical Thinking
- Management of Personnel Resources
- Monitoring
- Speaking
- Active Listening
- Complex Problem Solving
How to get there
Little to some preparation: usually a high school diploma or GED, though some jobs do not need one
Also called
- Casino Manager
- Casino Shift Manager
- Slot Manager
- Table Games Manager
- Casino Operations Manager
- Gaming Manager
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