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Gambling Surveillance Officers and Gambling Investigators

Observe gambling operation for irregular activities such as cheating or theft by either employees or patrons. Investigate potential threats to gambling assets such as money, chips, and gambling equipment. Act as oversight and security agent for management and customers.

What you’d do

  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Develop and maintain log of surveillance observations.
  • Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.
  • Review video surveillance footage.
  • Act as oversight or security agents for management or customers.
  • Supervise or train surveillance observers.

Skills that matter

  • Monitoring
  • Critical Thinking
  • Speaking
  • Judgment and Decision Making
  • Active Listening
  • Reading Comprehension

How to get there

Little to some preparation: usually a high school diploma or GED, though some jobs do not need one

Also called

  • Surveillance Agent
  • Surveillance Observer
  • Surveillance Officer
  • Surveillance Operator
  • Casino Enforcement Agent
  • Gaming Investigator

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