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Lodging Managers

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

What you’d do

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Greet and register guests.
  • Monitor the revenue activity of the hotel or facility.
  • Manage and maintain temporary or permanent lodging facilities.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

Skills that matter

  • Active Listening
  • Service Orientation
  • Management of Personnel Resources
  • Social Perceptiveness
  • Speaking
  • Coordination

How to get there

Considerable preparation: most need a four-year bachelor's degree

Also called

  • Front Desk Manager
  • Front Office Manager
  • Hotel Manager
  • Resort Manager
  • Bed and Breakfast Innkeeper
  • Front Office Director

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