First-Line Supervisors of Personal Service Workers
- Bright Outlook
- Rapid Growth
Supervise and coordinate activities of personal service workers.
What you’d do
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
Skills that matter
- Active Listening
- Critical Thinking
- Coordination
- Management of Personnel Resources
- Social Perceptiveness
- Speaking
How to get there
Medium preparation: usually vocational school, related on-the-job experience, or an associate's degree
Also called
- Aquatics Supervisor
- Clinical Care Coordinator
- Direct Care Supervisor
- Resident Care Supervisor
- Adult Family Home Program Manager
- Bar and Restaurant Manager
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