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Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

What you’d do

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.
  • Order flowers for guests.
  • Make travel arrangements for sightseeing or other tours.
  • Pick up and deliver items or run errands for guests.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.

Skills that matter

  • Active Listening
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Coordination
  • Critical Thinking

How to get there

Little to some preparation: usually a high school diploma or GED, though some jobs do not need one

Also called

  • Chef Concierge
  • Concierge
  • Guest Service Agent
  • Hotel Concierge
  • Activities Concierge
  • Club Concierge

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