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Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

What you’d do

  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Confer with customers to determine their service requirements and travel preferences.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

Skills that matter

  • Active Listening
  • Service Orientation
  • Speaking
  • Social Perceptiveness
  • Reading Comprehension
  • Critical Thinking

How to get there

Little to some preparation: usually a high school diploma or GED, though some jobs do not need one

Also called

  • Airport Sales Agent
  • Reservation Agent
  • Reservations Agent
  • Tour Sales Representative
  • Airline Ticket Agent
  • Baggage Service Agent

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